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HELP CENTER
The Ordering Process
How to Order Quantity Discounts Shopping Cart Getting a Shipping Cost Matching Prices From another Website Payment Methods Paying with a Purchase Order Order Status Cancelling an Order Making Changes After an Order has been Placed Sales TaxInformation & Policies
About Us Contact Us Custom Orders Frequently Asked Questions Forms Library Privacy & Security Terms & ConditionsShipping & Returns
Delivery Information Damage Claims Returns & ExchangesGeneral Account Information
Setting up an Account Wholesaler Program Capabilities Statement Community Support Paying with a Purchase OrderCustom Options
Custom Sizes Custom Designs Different Frame Types Custom Tackboard Fabrics - COMPANY
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Damage Claims
Although we package our product in the most up-to-date materials available, we cannot guarantee the care in which the carrier will take to deliver your order. We highly recommend that all packages be inspected upon delivery, and damages to product or visible damage to packaging be noted on the bill of lading at the time of delivery. If these recommendations are met we will work with you to get a replacement to your order expeditiously.
Items signed for as damaged:
The Canadian Whiteboard Co. will issue replacement or full credit for any items damaged during transport and will take responsibility for filing claims if the following guidelines are met:
- Document on all copies of the bill of lading the number of units damaged, and the type of damage. The driver must sign both copies and leave you with one.
- Immediately fax copy of the freight bill to The Canadian Whiteboard Co.
- Damaged items including packing material must be held for an inspection report by the carrier.
- The Canadian Whiteboard Co. will advise you of what you should do with the damaged item.
Items accepted without notation of damage:
All claims for concealed damage must be in writing in the form of email or fax, and must be received within 48 Hrs from the date of delivery. You must under all circumstances save packaging and product for inspection by the delivering carrier.
One special note, if you decide to use your own shipping account for billing purposes, you are therefore responsible for filing any claims directly to the freight carrier. Any replacements will need to be placed as if it is another order.
If your product arrives damaged, please use This Form to request a replacement.
The Ordering Process
How to Order Quantity Discounts Shopping Cart Getting a Shipping Cost Matching Prices From another Website Payment Methods Paying with a Purchase Order Order Status Cancelling an Order Making Changes After an Order has been Placed Sales TaxInformation & Policies
About Us Contact Us Frequently Asked Questions Custom Orders Forms Library Privacy & Security Terms & ConditionsShipping & Returns
Delivery Information Damage Claims Returns & ExchangesGeneral Account Information
Setting up an Account Wholesaler Program Capabilities Statement Community Support Paying with a Purchase OrderCustom Options
Custom Sizes Custom Designs Different Frame Types Custom Tackboard FabricsThe Canadian Whiteboard Co. is a Magnetic Whiteboard company. Our main offerings include: Free Standing Boards and Bulletin Boards for schools, office, hospitals and more.
Common Tags: School Supplies Store, Chalkboard Store, Bulletin Board Store, Bulletin Board Company, Chalkboard Company, Classroom Supply Store, Whiteboard Company, Cheap Whiteboard Company, Bulletin Board Supply, Dry Erase Board Company, Chalkboard Company, Letter Boards Store
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