Free Shipping Over $750*

As a commitment to providing superior customer service, we have made ordering even easier. Now with any qualifying quote over $750, shipping is FREE.

*Free Shipping will be applied to your order during the quoting process, submit a quote request on our site and a customer service representative will provide a final quote with free shipping once eligibility is confirmed. Free Shipping excludes delivery to the Northern Provinces (Nunavut, Northwest Territories, Yukon Territory) and delivery to non-direct service points (addresses requiring delivery by boat or transfer to local carriers. Other exclusions apply to free shipping, such as special delivery options (residential delivery, lift gate, inside delivery, white glove delivery service, etc…), deliveries to limited access areas, or deliveries to Government and Military Installations. Customer returns and damaged shipments are subject to our shipping policy and return policy.

Canada Whiteboard Co. reserves the right to modify this offer at any time. Read more about our shipping policy, return policy, or our Terms and Conditions

Home » Help Center » Damage Claims
Damage Claims

Although we package our product in the most up-to-date materials available, we cannot guarantee the care in which the carrier will take to deliver your order. We highly recommend that all packages be inspected upon delivery, and damages to product or visible damage to packaging be noted on the bill of lading at the time of delivery. If these recommendations are met we will work with you to get a replacement to your order expeditiously.

Items signed for as damaged:
The Canada Whiteboard Co. will issue replacement or full credit for any items damaged during transport and will take responsibility for filing claims if the following guidelines are met:
  1. Document on all copies of the bill of lading the number of units damaged, and the type of damage. The driver must sign both copies and leave you with one.
  2. Immediately fax copy of the freight bill to The Canada Whiteboard Co.
  3. Damaged items including packing material must be held for an inspection report by the carrier.
  4. The Canada Whiteboard Co. will advise you of what you should do with the damaged item.

Items accepted without notation of damage:
All claims for concealed damage must be in writing in the form of email or fax, and must be received within 48 Hrs from the date of delivery. You must under all circumstances save packaging and product for inspection by the delivering carrier.

One special note, if you decide to use your own shipping account for billing purposes, you are therefore responsible for filing any claims directly to the freight carrier. Any replacements will need to be placed as if it is another order.

If your product arrives damaged, please use This Form to request a replacement.



The Canada Whiteboard Co. is a Magnetic Whiteboard company. Our main offerings include: Free Standing Boards and Bulletin Boards for schools, office, hospitals and more.

Common Tags: School Supplies Store, Chalkboard Store, Bulletin Board Store, Bulletin Board Company, Chalkboard Company, Classroom Supply Store, Whiteboard Company, Cheap Whiteboard Company, Bulletin Board Supply, Dry Erase Board Company, Chalkboard Company, Letter Boards Store
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CanadaWhiteboardCo.ca • 1161 Hollis Street, Suite 207 Halifax, NS B3H 2P6 • P: 800-791-2946 F:781-767-9544
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